Wayne Priestley

I’ve had some major issues the last few days with Wordpress and Siteground.

Here’s where it starts…

On Tuesday 24th I installed a RSS plugin on my Site, all was going fine until I tried to transfer some files via FTP using Transmit and noticed that it couldn’t make the connection.

Just a glitch I thought.
Then after closing Safari and going off to do a few other things on my Mac I tried to log back into my WordPress admin account and the page would not load.

After a few attempts I thought that Siteground must have a problem with the server hosting my site and that it would all be sorted out later that night. It was getting late so I thought I would just leave it and all would be well the next day.

Unfortunately all was not well the next day and I still had the same problem of the page not responding when I tried to access the cPanel on Siteground.

It was time to raise a ticket, so off I went to raise a ticket when I noticed that I had an Un-read ticket waiting for me.

I was shocked to read the message from Siteground telling me that because my website was consuming high server resources my account was to be SUSPENDED if the issue was not sorted within seven days.

After several tickets to and from Siteground explaining what I thought the problem was, and how I could resolve it I decided I would simply log into my admin page and start to Un-install plugins starting with the last one I installed until the problem was solved.

It was here that I ran into problem number two.

I was unable to get access to my admin page on WordPress so I couldn’t remove any plugins.

After another ticket raised I was given alternate links to access my cPane, bit still had no luck.

Eventually I requested that Siteground remove the WordPress installation for me so that I could start again from scratch. I didn’t see this as a problem because I had only made a few posts and if I lost some data it wouldn’t be a problem.
This however didn’t resolve the issue of accessing my cPanel. One ticket later on Thursday 26th I had a response from Siteground telling me that the problem with access was due to my IP address being banned from the siteground servers……

So all is sorted now, I have a clean install of WordPress and I’m in the process of restoring my posts and settings etc.

I do seem to have lost my first post somewhere but it’s not a problem.

What I can say is that Siteground throughout this whole thing have been excellent in terms of support, I don’t think I’ve ever had to wait more than a few minutes for a response after raising a ticket. Fantastic support!

Thanks….